- Our Commitment to Your Privacy
- Additive Asia Sdn. Bhd. [Registration No. 200801008400 (809687-A)] (hereinafter referred to as “Porkahontas”, “we”, “us” or “our”, as the case may be) is committed to protecting the privacy and security of your personal data.
- This Website and Platforms Privacy Policy (“Policy”) describes how we collect, maintain, use, disclose and safeguard your personal data in connection with the use of our website www.porkahontas.com.my or or any direct sub-domains, subpages, redirected sub-domains, subpages and any other web display pages directly and indirectly correlated to Porkahontas (collectively, including all related documentation and corollary mobile and/or software applications, “Platforms”) , including when you purchase a product or service or sign up to our newsletters. It also tells you about your rights and how the law protects your personal data stored in our servers.
- This Policy supplements the Terms in our Website and Platforms Terms of Service, linked above, and is not intended to override them.
- This Policy is displayed and can be accessed on our website as well as from the relevant links on the Platforms.
- Your Consent Is Important
- At Porkahontas, we value your privacy and strive to protect your personal data in compliance with the laws of Malaysia.
- Before accessing or using the Platforms, please read this Policy in its entirety, which may help you make informed decisions about how we collect and process your personal data.
- Porkahontas will only collect and use your personal data in accordance with such laws (including the Personal Data Protection Act 2010), this Policy and/or the privacy terms in any agreement(s) that you may have or will enter with Porkahontas or the Platforms.
- This Policy explains:
- what kind of personal data we collect about you and how we collect it from you;
- the purpose of collecting your personal data;
- how we use your personal data;
- the parties that we disclose your personal data to;
- your rights in respect of your personal data; and
- the choices we offer, including how to access and update your personal data.
- We may revise and/or update this Policy from time to time and notice of such revision will be updated on our Website and/or the Platforms. Please take the time to familiarize yourself with the contents herein as well as any revisions and/or updates thereon.
- By providing us your personal data, using our products and/or services and communicating with us, you hereby consent to the processing of your personal data in accordance with this Policy.
- If you provide us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
- give consent on his/her behalf to the processing of his/her personal data;
- receive on his/her behalf any privacy notice; and
- give consent to the transfer of his/her personal data locally or abroad.
- If you are a user of our Platforms, the provision of your personal data is voluntary. However, if you do not provide your personal data, we will not be able to process your personal data for the purposes outlined in this Policy and may cause us to be unable to provide products and/or services to or accept payments from you.
- If you are an agent, vendor, supplier, service provider or strategic partner, the provision of your personal data is mandatory and failure to provide your personal data may cause us to be unable to engage with you to provide services and/or products or issue payments to you for services and/or products provided.
- Personal Data Collection and Use
- In order to enable us to assist with your inquiries, to complete your purchases and orders made at our website or online stores and/or to provide related services to you, we may need to process (i.e. collect, hold, record, use and/or disclose) your personal data, which includes any data which relates directly or indirectly to you and/or the services provided to you. Such personal data includes, but is not limited to your name, e-mail, URL, telephone number, credit card and other billing information as well as correspondence/billing address, business information contained in any of our sales checkout form whether you have filled up at our website and any such other necessary data regarding yourself and your transaction with us (“personal data”) including any other information as required by us from time to time for the purposes specified in this Clause 3.
- We may obtain such personal data from you during your placement of purchase order on our Platforms or in-store and in the course of providing the relevant services to you and from other variety of sources which may include, but are not limited to:
- through your relationship with us, for example information provided by you in enquiry/application/registration forms;
- when you sign up for a User Account with us;
- when purchasing or using our products and/or services;
- when taking part in our customer surveys, competitions, activities and promotions;
- when you message or communicate with us by phone, email or other correspondence methods;
- when you provide us with feedback or complaints;
- when you submit your personal data to us for any reason;
- through your verbal and written communications with us/and or authorized agents;
- from third parties connected with you, subject to your prior consent; and
- from such other sources in respect of which you have given your consent to disclose information relating to you and/or where not otherwise restricted.
- Do take note that the abovementioned instances do not purport to be exhaustive and sets out some common instances of when personal data about you may be collected.
- How Do We Use Your Personal data?
- Other than as stated above, we may use your personal data for one or more of the following purposes.
- Where you are a user of the Platforms:
- to establish your identity and background;
- to set up and administer your User Account;
- to send invoices, bills, and/or receipts to you;
- to assess your order for any of our products and/or services we provide;
- to provide you with any products and/or services you have requested or may be of interest to you;
- to notify you about changes to the Terms relevant to you;
- to process your subscriptions and to deliver the products and/or services to you;
- to process payments relating to any products and/or services you have requested;
- to respond to your enquiries and/or feedback;
- to conduct research for analytical purposes including but not limited to data mining and analysis of your transactions with us for commercial purposes;
- to meet the disclosure requirements of any law binding on us;
- for audit, compliance and risk management purposes;
- to transfer or assign our rights, interests and obligations under your contract(s) with us;
- to protect or enforce our rights under your contract(s) with us, including to recover any debt owing to us;
- to complete the purchase order that you have made at our website or store;
- to deliver the products and goods that you have ordered at our website or store to the location you specified in the sales checkout form;
- to verify your financial standing through credit reference checks;
- to manage and maintain your relationship with us;
- to improve our products and/or services and to develop new products and/or services;
- to notify you about benefits and changes to the features of our products and/or services;
- to notify you of software updates that affect services provided by us;
- to process your participation in any referral programs, offers, competitions, events, activities, contests, polls, surveys or promotions;
- to use Cookies (as defined herein) to enhance our processes, advertising, notifications, authentication, security and compliance, analytics and/or preference management;
- for crime detection, prevention, and prosecution purposes; and/or
- for any other purposes that are required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities.
- We will seek your consent before processing your personal data for purposes other than those that are set out in this Privacy Notice.
- Where you are our agent, vendor, supplier, service provider or strategic partner:
- for the purposes of engaging you to provide products and/or services to us or our users;
- to facilitate or enable any checks as may be required by us in order to engage you;
- to process payments relating to any products and/or services you have provided;
- to verify your financial standing through credit reference checks;
- to provide personalised feedback to you, so that you are able to identify specific areas for improvement;
- to contact you in relation to the provision of your products and/or services;
- for crime detection, prevention, and prosecution purposes; and/or
- for any other purposes that are required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities.
- General:
- to respond to your enquiries, feedback and complaints;
- to improve the quality, efficiency and utilisation of our Platforms;
- to maintain, update, consolidate and improve the accuracy of our database records;
- to produce data, reports and statistics which have been anonymised or aggregated in a manner that does not identify you as an individual;
- to conduct research for data analytical purposes including but not limited to data mining and analysis of your transaction with us;
- to meet the disclosure requirements of any law binding on us;
- for audit, compliance and risk management purposes;
- to assess financial and insurance risks;
- to transfer or assign our rights, interests and obligations under any of your agreement(s) with us;
- to protect or enforce our rights to recover any debt owing to us;
- to maintain the safety and security of our Platforms;
- for crime detection, prevention and prosecution;
- to detect, prevent and address any technical issues arise from our Platforms; and/or
- for any other purpose that is required or permitted by any law, regulations and/or guidelines.
- We have the right to use your photos, images and recordings for our marketing, advertising and publicity purposes without any payment of royalty or image fees to you. We may also publish your name and photo when you become a winner in a contest. If you do not agree to such use, please write to us.
- We shall seek your separate consent for any other purposes which do not fall within the purposes stated above.
- Disclosure of Your Personal data
- As part of providing you with our products and/or services and the management and/or operation of the same, we may disclose your personal data (to the extent necessary) to the following third parties:
- companies and/or organisations that act as our service providers, strategic partners and/or licensors;
- companies and/or organisations that assist us in providing value added services that you have requested;
- your advisers (including but not limited to accountants, valuers, adjustors, auditors, tax consultants, lawyers, bankers, financial advisers or other professional advisers) which are authorised by you;
- any person notified by you as authorised to give instructions or to use the account(s) or products and/or services on your behalf;
- any rating agency, insurer or insurance broker or direct or indirect provider of credit protection;
- any financial institutions, merchants, e-wallet service providers, VISA International Services Association, MasterCard International Incorporated and other card associations in relation to any credit card and/or debit card issued to you;
- any person connected to the enforcement or preservation of any of our rights under your agreement(s) with us;
- Immigration Department, Suruhanjaya Syarikat Malaysia and/or their appointed agencies; foreign embassies, consulates and their appointed agencies; and other relevant government departments/agencies, statutory authorities and industry regulators in connection with any investigation or enquiries;
- fraud and crime prevention agencies for the purposes of assessing the risk of crime, fraud and money laundering and this is a condition of us entering into any contract with you;
- courier companies and/or logistics companies to whom we have contracted to deliver the Products and goods that you have ordered at our website or store to you;
- our IT service providers who provide technical infrastructure services, software and development work, analyse how our services are used, or provide customer service to you; and/or
- other parties in respect of whom you have given your express or implied consent.
- With your authorisation, we may disclose your personal data (and any other data related thereto) through our service to a third-party. If you authorise this disclosure, the use and disclosure restrictions contained in this Policy will not apply to such third party. We do not control the privacy practices of any third parties.
- Your personal data may also be disclosed as part of any merger, acquisition, joint venture, debt financing, sale of Porkahontas or its business assets, as well as in the event of an insolvency, bankruptcy or receivership in which personal data could be transferred to third parties as one of our business assets. In such an event, we will attempt to notify you before your personal data is transferred, but you may not have the right to opt out of, or object to, any such transfer.
- We will otherwise treat your personal data as private and confidential apart from the parties stated above and we will not disclose your data to any other party except:-
- where you have given permission;
- where we required or permitted to do so by law;
- where required or authorized by any order of court;
- where we may transfer rights and obligations under your agreement(s) with us; and/or
- where we are required to meet our obligations to any relevant regulatory authority
- As part of providing you with our products and/or services and the management and/or operation of the same, we may disclose your personal data (to the extent necessary) to the following third parties:
- Disclosure for Marketing and Promotional Purposes
- If you have given us your permission, we may contact you by mail, telephone, SMS, text/picture/video online instant messaging, email or other correspondence methods about our or our strategic partners’, sponsors’ or advertisers’ products, services, promotions, special offers, events or activities that may be of interest to you. In certain instances, we may disclose your personal data to our preferred merchants and/or strategic partners who may communicate with you to market their products, services, special offers, events, activities or promotions.
- We do not disclose, rent, sell or otherwise make available your personal data to third parties for direct marketing purposes unless allowed by you.
- If you prefer not to receive any marketing communications, notifications and materials from us, you can opt out at any time.
- You may select whether or not you wish to continue to receive newsletters, updates, promotional materials, festive greetings or other communications. In addition, you may “opt out” of receiving any category of subscription, marketing or promotional email from us by following the unsubscribe instructions or using the unsubscribe links within the emails that we send to you. Please note, however, that as long as you remain as a user with us, you may not “opt out” of receiving user-related notifications and materials from us.
- What If Personal Data Provided by You Is Incomplete?
- Where indicated, it is obligatory for you to provide your personal data to us to enable us to process your application or orders for our products and/or services. Should you decline to provide such obligatory personal data, we may not be able to process your application/request or provide you with such products and/or services.
- You confirm that all your personal data is true, accurate and complete and that none of the personal data provided is misleading or outdated. In the event
of any change to your personal data, you will promptly update us.
- Security of Personal Data
- Information is our asset and therefore we have in place appropriate security measures to safeguard your personal data held in our Platforms’ servers to prevent lost, misuse or unauthorized alteration. These security measures include backing up your personal data to backup servers and encrypting user passwords.
- In spite of these security measures, if you discover that your personal data has been compromised or where you are of the opinion that such personal data held by us is inaccurate, incomplete, misleading or where relevant, not up-to-date, you may make a request to us in writing via the contact information below.
- Your Rights to Access and Correct Your Personal data
- We are happy to assist you to access and correct your personal data provided to us. We will use reasonable efforts to comply with your request to access or correct your personal data within 21 days of receiving your request in writing and the relevant processing fee (if any).
- Subject always to our contractual rights and obligations under relevant laws and regulations, you may exercise your choice in respect of the disclosure, retention, correction and use of your personal data by us. Should you wish to do so, kindly contact us at:
Data Protection Officer :Additive Asia Sdn Bhd
Email : info@additiveasia.com
Address : 17&19, Jalan TSB1, Taman Industri Sg Buloh, 47000, Petaling Jaya, Selangor Darul Ehsan
Contact No. : 03-61516334 - Please note that we may have to withhold access to your personal data in certain situations, for example when we are unable to confirm your identity or where information requested for is of a confidential nature or in the event where we receive repeated requests for the same information. Nevertheless, we will notify you of the reasons for not being able to accede to your request.
- Where your request for data access is successful and you are of the opinion that such personal data held by us is inaccurate, incomplete, misleading or where relevant, not up-to-date, you may make a request to correct such personal data.
- You can also assist us to keep your personal data (such as your current mailing address) up to date, as it will enable us to serve you better.
- Please note that we may use our discretion in allowing the correction or update requested or may require further documentary evidence of the new information to avoid fraud and inaccuracy.
- Cookies
- The Platforms, as well as third parties with whom we partner, may use cookies, web beacons, tags, scripts, local shared objects such as HTML5 and Flash (sometimes called “flash cookies”), advertising identifiers (including mobile identifiers such as Apple’s IDFA or Google’s Advertising ID) and similar technology (“Cookies”) in connection with your use of the Platforms. Cookies may have unique identifiers, and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Cookies may transmit information about you and your use of our products and/or services, such as your browser type, search preferences, IP address, data relating to advertisements that have been displayed to you or that you have clicked on, and the date and time of your use. Cookies may be persistent or stored only during an individual session.
- We may allow third parties to use Cookies on the Platforms to collect the same type of information for the same purposes we do for ourselves. Third parties may be able to associate the information they collect with other information they have about you from other sources. We do not necessarily have any responsibility, access to or control over the Cookies they use.
- Additionally, we may share non-personally identifiable information from or about you with third parties, such as location data, advertising identifiers, or a cryptographic hash of a common account identifier (such as an email address), to facilitate the display of targeted advertising.
- If you do not wish for your personal data to be collected via Cookies on the Platforms, you may deactivate Cookies by adjusting your internet browser settings to disable, block or deactivate cookies, or by deleting your browsing history and clearing the cache from your internet browser. You may also be able to limit our sharing of some of this information through your mobile device settings. However, by doing so we cannot guarantee that your experience with the Platforms will be as fulfilling as it would otherwise be.
- Links to Third-Party Websites
- The Platforms may contain links to third parties’ websites. Please note that we are not responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. If you provide information directly to such sites, the privacy policy and terms of service on those sites are applicable and we shall not be responsible for the information processing practices or privacy policies of such sites.
- Personal Data from Minors and Other Individuals
- As a parent or legal guardian, please do not allow minors (individuals under eighteen (18) years of age) under your care to submit personal data to Porkahontas and/or the Platforms. In the event that such personal data is provided to Porkahontas and/or the Platforms, you hereby consent to the processing of the minor’s personal data and personally accept and agree to be bound by this Policy and take responsibility for his or her actions.
- In some circumstances you may have provided personal data relating to other individuals (such as your spouse, family members, friends, business partners, shareholders or directors) and in such circumstances you represent and warrant that you are authorised to provide their personal data to Porkahontas and/or the Platforms and you have obtained their consent for their personal data be processed and used in the manner as set forth in this Policy.
- Enquiries or Feedback
- Should you have any query, concerns or complaints in relation to this Policy or how we handle your personal data, kindly contact us at contact details provided above.
- Amendment and Language
- We reserve the absolute right to modify, update or amend the terms of this Policy at any time by placing the updated Policy on the Platforms. By continuing to communicate with Porkahontas and/or the Platforms, by continuing to use Porkahontas’ and/or the Platforms’ products and/or services following the modifications, updates or amendments to this Policy, such actions shall signify your acceptance of such modifications, updates or amendments.
- In the event of any conflict between the English and versions with other languages (such as Bahasa Malaysia) of this Policy, the English version shall prevail and take precedence over any other language versions.
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